Appointments and Cancellations
All appointments booked at White Rock Medical Associates are done through our switchboard team, or our online patient portal, not the MOA's. If you ask to speak to a MOA and it is to book an appointment you will be re-directed back to our appointment desk. Please advise our staff of the reason for your visit so that we may book the appropriate amount of time for you.
Our physicians are only able to address up to 2 problems per visit. If you have multiple complaints you will be asked to book another appointment.
We require 24 hours notice to cancel an appointment, however, in the event of an unforeseen emergency this may be waived. There are many other patients waiting for appointments and failure to cancel may result in a missed appointment charge.
No prescription refills will be given over the phone. Please make an appointment with your physician. Certain medications require monitoring and it is up to your physician to decide when you need to be seen for a refill.
Doctor's notes can not be requested over the phone. You must make an appointment to see your physician.
For patient security and privacy, it is our clinic policy is not to provide results via phone or email. Please make an appointment with your physician to discuss lab results. You will only be contacted by our office to come in for an appointment if the doctor would like to discuss the results.
Our staff are unable to interpret lab results and will not comment when asked. Please also understand that it can take up to 10 days for our office to receive results back from various labs/hospitals.
Walk In Clinic
Monday - Friday 2:00pm - 4:30pm
Now open to the public! Our walk-in clinic is staffed daily by one of our Doctors. If you are a patient of WRMA, they have complete access to your computerized medical records. Please be advised that due to unforeseen emergencies, the walk-in clinic may be cancelled without notice.
Pay parking on the street is available directly in front of our office. An Impark lot is also located behind our office ($4.50 for 60 minutes parking). A phone number is available on the machine in case of problems. Please do not ask the staff questions about the parking lot as it is run by Impark and not White Rock Medical Associates.
Our staff are unable to help with parking disputes.